Jim2 Support Experience

We’re more than just a software provider

Free Customer Support Service

Contact our friendly customer support team for assistance in navigating our products. We’re available over the phone, via email, and via a remote session, Monday to Friday, 9 am to 5:30 pm.

Jim2 Business Engine Help File F1 ERP Software

Online Help Resource

Our comprehensive help resource can be called upon around the clock. Bookmark the link below or hit F1 in Jim2 to see the latest How-to instructions across the functionality of our products which is updated weekly.

User Feedback Forums

We invite all customers to participate in our user feedback forums which influence the future development of our products. Submit new ideas, suggest enhancements, and support suggestions by fellow users.

What our customers say

”JIM2 has the best service desk! Love your work, it makes my life easy.
Ben Sharpe, OE Digital Pty Ltd

”I always find Happen Support staff to be very patient, helpful, and knowledgeable with my questions.

”Our support request was resolved within minutes, a far superior service to other software providers we have used. Thank you for the excellent service.
Trent Churchland, Halliday Engineering Pty Ltd

”I've been working with Jim2 for many years. It's a great product. Keep up the great work.

”The team are fast, easy to understand and positive to talk to. Thanks for your support.

”Happen Support Team has been fantastic with responses and feedback which also included additional options.
Anna Lowe, Thomson Environmental Systems Pty Ltd

”Thank you to the whole customer support team. They are consistently so helpful to us.
I would highly recommend giving Jim2 Support a call.

Your new support experience starts today

Tap into your performance in Jim2 to slice and dice your data any way you like. Phocas delivers advanced business planning and analytics across your organisation. With our new out-of-the-box standard integration built for non-technical users, you can quickly get data on sales, inventory, forecasts, prices, profit margins, people and budgets in seconds. Get complete flexibility and independence with
dynamic reporting and dashboarding.

Draw on data relating to jobs, stock, customers, labour, and projects.

Learn more about Phocas and Jim2

Jim2 Autotask PSA Connector empowers businesses to synchronise data between Jim2 and Autotask PSA and post billing directly into Jim2 ERP for invoicing.

The integration is a core in-house developed and supported solution with no third-party add-ons required.

Bidirectional job ticket synchronisation between Autotask PSA and Jim2.
Centralised invoicing from Jim2 that includes all labour, hardware, and software billing items from Autotask PSA.
Stock availability syncing from Jim2 to Autotask PSA.
Autotask PSA subscription billing sync into Jim2 – Coming soon.
Bidirectional contract syncing with smart filtering – Coming soon.

Learn more about the integration

Integrate Dynamic Supplies stock feeds and electronic purchase orders in Jim2. Staff can view stock codes, descriptions, pricing, availability, and images. Eliminate rekeying and send electronic purchase orders to Dynamic Supplies ready to dropship directly to your customer.

Learn more about Dynamic Supplies

Start receiving the Dicker Data Stock Feed directly into Jim2. Dicker Data is Australia’s leading locally owned and operated distributor of ICT hardware, software, cloud and IoT solutions for reseller partners.

Link to more about the Dicker Data product range.

Start receiving the Ingram Mirco Stock Feed directly into Jim2. Populate stock code, short description, buy price, list price, and gross profit % in Jim2 ERP Software.

Learn more about Ingram Micro’s product range.

Start receiving the Tech Data Stock Feed directly into Jim2 featuring an extensive range of hardware and software products.

Link to more about Tech Data

Streamline communication between Jim2 and a Tyro Payments terminal. Print one integrated receipt from your existing thermal receipt printer. No rekeying sales amounts, eliminate keying errors. Using the internet, EFTPOS transactions are processed in less than 4 seconds.

Learn more about setting up Tyro

Connect Jim2 On Premises Retail functionality and your EFTPOS terminals using Linkly software.

Learn more about Linkly

Talk to Australia Post systems without leaving Jim2. Generate and store consignment notes, create shipping labels for printing, and create manifests from Jim2.

Learn more about AusPost Business Services

Talk to StarTrack systems without leaving Jim2. Generate and store consignment notes, create shipping labels for printing, and create manifests from Jim2.

Learn more about StarTrack

The key to unlocking freight and logistics efficiency and savings.

MachShip empowers your logistics operations and drives efficiencies that lead to greater profitability and significant cost reductions.

Generate and store consignment notes, create shipping labels for printing, and create manifests from Jim2.

Learn more about MachShip

Happen EKM offers the most seamless two-way integration between Jim2 and print management software.

Happen EKM print management software reliably links you to your device fleet, taking up very little network traffic to relay predictive analytics back to your team.

Drive key efficiencies in your service delivery using two-way integration to industry-specific Jim2 Managed Print Services Edition.

Learn more about Happen EKM

We have three major integrations on offer to Konica Dealers:

Populate Konica Minolta Stock Feeds in Jim2.
Send Electronic Purchase Orders (ePO) direct to Konica Minolta Ordering Team.
Integrate Konica device meter reads into your Jim2 database and automatically create customer billing based on machine usage.

We have three major integrations on offer to Ricoh Dealers, Service Agents and VARs:

Populate Ricoh Stock Feeds in Jim2.
Send Electronic Purchase Orders (ePO) direct to Ricoh Orders Team.
Integrate Ricoh device meter reads into your Jim2 database and automatically create customer billing based on machine usage.

Jim2 integrates with Canon e-Maintenance device platform to help Managed Print Dealers completely automate contract billing and streamline their contract management workflow.

Jim2 integrates with Kyocera Three Tier Colour Coverage devices to help Managed Print Dealers completely automate contract billing and streamline their contract management workflow.

Jim2 integrates Sharp Copier meter read data into your database to help Managed Print Dealers completely automate contract billing and streamline contract management workflow.

Jim2 integrates Toshiba device meter reads, direct from the device or via e-Bridge CloudConnect, to help Managed Print Dealers completely automate contract billing and streamline their contract management workflow.

Jim2 integrates FujiFilm device meter reads via XPPS to help Managed Print Dealers completely automate contract billing and streamline their contract management workflow.

3manager is designed to make printer management better and faster. How? …By eliminating time-consuming tasks for the entire team so you can spend more time on the business instead of wasting time preparing data in Excel or Word.

Learn more about 3manager

MPS Monitor is a comprehensive solution for remote monitoring and integrated management, automated data and alarms related to printing devices (Printer and Multifunction).

Through the detection of operating data and device usage via the network, and by intelligent storage of data and events, it allows you to get full control of the operations and precise management of the costs of use of all devices.

Learn more about MPS Monitor

Jim2 integrates with FMAudit to help Managed Print Dealers completely automate contract billing and streamline their contract management workflow.

Jim2 integrates with Print Audit’s Facilities Manager to help Managed Print Dealers completely automate contract billing and streamline their contract management workflow.

Jim2 integrates with PrintFleet to help Managed Print Dealers completely automate contract billing and streamline their contract management workflow.

Start receiving the Alloys Stock Feed directly into Jim2. Alloys provide a comprehensive mix of quality products and services hand-picked to empower your business and enhance opportunities above and beyond traditional IT distribution.

Learn more about Alloys

Start receiving the Synnex Stock Feed directly into Jim2. Synnex work with 60+ vendors to provide an extensive suite of end-to-end hardware, software, cloud solutions and integrated life cycle management services that support SMBs, system integrators, VARs, enterprise resellers, managed and cloud service providers.

Learn more about Synnex Australia

Start receiving Multimedia Technologies Stock Feed in Jim2. Multimedia Technology is one of Australia’s premier national IT distributors, representing the leading IT/AV/Software and Communications vendors from Australia and around the globe.

Learn more about Multimedia Technology

Start receiving Leader’s Stock Feed including their large range of quality products such as:

Leader PCs, Notebooks, Tablets, AIO and Servers
Leader business & corporate range of computers
Leader, HP, Toshiba and ASUS Notebooks and Tablets
LG, AOC, Samsung, Panasonic & Asus Monitors
Gigabyte, Leadtek, Sapphire ASUS mainboards & Video Cards

Learn more about Leader

Receive the Katun stock feed directly into Jim2. RTS Imaging is the sole distributor in Asia Pacific of Katun toners, drums, blades and other products that offer a proven high-quality technical alternative and are less costly when compared to the original equipment maker (OEM).

Learn more about RTS Imaging

Jim2 Support Experience

We’re more than just a software provider

Free Customer Support Service

Online Help Resource

User Feedback Forums

What our customers say

Your new support experience starts today

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