BUSINESS CLIMATE:
ESTABLISHED INDUSTRY LEADER

CHANGE CATALYST:
LACK OF VISIBILITY AND JOB TRACKING

SOLUTION:
JIM2 BUSINESS ENGINE

JIM2® EDITION:
MANAGED SERVICES EDITION, JIM2 MOBILE AND RETAIL

Aldgate Pump Sales and Service are the Adelaide and Adelaide Hills water treatment and filtration specialists. Opening their doors in 1982, their services now span the entire installation process including design, supply, installation and maintenance.

“We retail thousands of products whilst running two workshops and an infield service team. Separate retail, service and accounting software was becoming an administrative nightmare at the expense of productivity and old-fashioned customer service,” says James.

“Administration was increasing, with a large number of manual daily processes and spreadsheets to balance our day; our debtors were huge, our stock control was abysmal – especially stock between stores, quotes and other correspondence were late getting to customers and, worst of all, our communication to our clients suffered as the head didn’t know what the tail was doing.”

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Jim2’s intuitive processes have reduced our administration time whilst increasing productivity, growth and customer satisfaction. We are invoicing more work, faster and getting paid quicker, reducing debtors.

JAMES WARDDIRECTOR, ALDGATE PUMP SALES & SERVICE