Support Services
Experience only the best support
We want to ensure you have the best experience possible with Jim2 – that’s why offering you the best support we can is of the utmost importance to us! We want to help you get the most out of your Jim2 system, be there for you when things may not go to plan, and help you bring your wildest business ideas to life.
Explore our range of support services below.
Free Customer Support
We believe in supporting our customers through thick and thin! Sometimes the workflows will be unfamiliar, so if you get stuck actioning a task in your Jim2 system, know that we are only a phone call or email away. One of our experienced team members will be able to help you out, troubleshoot what’s going on and find a solution in no time flat!
Professional Training Services
We offer a range of professional training services to customers to help you get to know your Jim2 system better! We want to help you and your team get the most out of this powerful software, and the best way to do that is through our talented training team. We can cover a wide range of topics of your choosing, including existing and new features of Jim2.
Staff training can be conducted at your office, our office, or online. Wherever suits you best!
Please note that this is a chargeable service.
Additional Available Services
- Consultation: Schedule a consultation session with one of our Business Analysts to cover topics such as new process implementation, enhancing existing processes and workflows, and receiving recommendations on handling specific business scenarios.
- Data Export and Import: Assist with importing new data into Jim2, or exporting existing data for updates and re-importing.
- Custom Reports and Scripting: Our analysts are available to help clients define any custom work requirements and will provide estimated costs for your scope of work.
- Database Health Check: During a database health check, our team reviews setups, identifies data anomalies, suggests workflow improvements, and provides overall database maintenance recommendations.
- Setup of added functionality: Including Vendor Stock and Pricing Feeds into Jim2, MPS Connectors or Happen EKM Print Management, and staff training on the chosen functionality.
- Database Strip: This service is particularly useful for clients who have acquired a new business, sold their business, or changed their ABN. Our team can create a new database based on the existing database, removing specific transactions such as financials and historical data, to aid the newly purchased business and its team to run efficiently with Jim2. This service requires scoping by a member of our professional services team.
Software Development Services
Do you have a customisation to add to your Jim2 system that your business simply wouldn’t be complete without? Our software development service is here to help create customised reports and scripting for your Jim2 system to make it the best software solution possible for your unique business.
Please note that this is a chargeable service.
